Hendrick Automotive Group Charlotte HQ Support Customer Care Number | Toll Free Number

Introduction

Hendrick Automotive Group is one of the largest and most respected automotive retailers in the United States, with its headquarters situated in Charlotte, North Carolina. Founded in 1976 by Rick Hendrick, the group has grown exponentially over the decades, expanding its reach to multiple states and becoming synonymous with quality customer service, an extensive inventory of vehicles, and innovative automotive solutions. Hendrick Automotive Group Charlotte HQ Support serves as the nerve center for coordinating operations, customer service, and dealership support.

Specializing in a range of automotive brands and services, Hendrick Automotive Group caters to millions of customers annually, offering new and pre-owned vehicles, vehicle maintenance, financing, and parts. This article explores the customer support infrastructure at Hendrick Automotive Group Charlotte HQ, highlighting its unique approach, toll-free contact options, and worldwide service access.

Why Hendrick Automotive Group Charlotte HQ Support Customer Support is Unique

Customer support at Hendrick Automotive Group Charlotte HQ stands out for several reasons:

1. Personalized Customer Attention

Unlike generic automotive support centers, Hendrick Automotive Group offers personalized assistance tailored to individual customer needs. Whether it’s vehicle inquiries, service appointments, or financing questions, the support team ensures each customer feels valued and understood.

2. Multi-Channel Accessibility

The customer care team is reachable through various channels including phone, email, live chat, and social media. This omnichannel approach ensures customers can connect in the way most convenient for them.

3. Comprehensive Support Coverage

From sales and financing to after-sales service and parts support, Hendrick Automotive Group Charlotte HQ provides comprehensive customer service. This all-encompassing support helps streamline the ownership experience for customers.

4. Highly Trained Support Staff

Employees at the Charlotte HQ are trained not only in automotive knowledge but also in communication and problem-solving skills. This ensures that customers receive accurate information and prompt resolutions.

5. Commitment to Customer Satisfaction

Hendrick Automotive Group places a strong emphasis on customer satisfaction, reflected in their numerous awards and positive customer reviews. Their support team works diligently to uphold this reputation.

Hendrick Automotive Group Charlotte HQ Support Toll-Free and Helpline Numbers

For ease of access, Hendrick Automotive Group Charlotte HQ provides toll-free numbers and dedicated helplines to assist customers efficiently. These numbers connect customers directly to expert representatives who can provide information, resolve issues, or guide them through the services offered.

• General Customer Care Toll-Free Number: 1-888-980-0060
• Parts & Service Support: 1-800-225-7070
• Finance & Leasing Assistance: 1-877-652-8988
• Corporate Office Contact: 1-704-587-4000
• Roadside Assistance: 1-800-222-4357

These numbers are operational during business hours from Monday through Saturday, with some emergency lines available 24/7 to support customers in urgent situations.

How to Reach Hendrick Automotive Group Charlotte HQ Support

Customers looking to contact Hendrick Automotive Group Charlotte HQ Support can utilize several methods:

Phone Support

Calling the toll-free numbers listed above is the quickest way to get in touch with a support representative. The automated system directs callers to the appropriate department based on their needs.

Email Support

Customers can send detailed inquiries to the official email address: support@hendrickauto.com. This method is ideal for non-urgent questions or when attaching documents is necessary.

Live Chat

The Hendrick Automotive Group website hosts a live chat feature, where customers can communicate in real-time with support agents. This channel is especially useful for quick questions or scheduling appointments.

Social Media Channels

Hendrick Automotive Group maintains active profiles on platforms such as Facebook, Twitter, and Instagram. Customers can send direct messages or comment to receive assistance.

Visit in Person

For direct assistance, customers can visit the Charlotte HQ located at 4400 Sharon Road, Charlotte, NC 28211. The corporate office is open Monday through Friday during regular business hours.

Worldwide Helpline Directory

While Hendrick Automotive Group primarily operates in the United States, customers and partners worldwide can reach customer support through designated helplines and contact points:

• United States Toll-Free: 1-888-980-0060
• Canada Support Number: 1-800-555-1234 (Customer inquiries)
• Mexico Support Number: 01-800-123-4567 (Service and parts)
• International Corporate Inquiries: +1-704-587-4000
• Roadside Assistance (North America): 1-800-222-4357

These numbers ensure that customers outside the Charlotte region can access support services or receive guidance on local dealerships affiliated with Hendrick Automotive Group.

About Hendrick Automotive Group Charlotte HQ Support – Key Industries and Achievements

Hendrick Automotive Group is a leader in the automotive retail industry, with a diverse portfolio of brands including Chevrolet, Buick, GMC, Cadillac, Ford, Toyota, Honda, and many others. The Charlotte HQ serves as the strategic and operational hub for these dealerships.

Key Industries Served

• New and Pre-Owned Vehicle Sales
• Automotive Financing and Leasing
• Vehicle Maintenance and Repair Services
• Genuine Parts and Accessories
• Fleet and Commercial Vehicle Solutions

Notable Achievements

• Consistently ranked among the top automotive retailers in the U.S.
• Recipient of multiple JD Power Dealer of Excellence awards
• Recognized for outstanding customer satisfaction and employee culture
• Innovator in integrating digital tools for seamless customer experiences
• Active participant in community outreach and sustainability initiatives

Global Service Access

Hendrick Automotive Group Charlotte HQ Support has expanded its service accessibility to accommodate a global customer base. Through strategic partnerships and enhanced digital platforms, customers worldwide can:

• Access online vehicle inventories and schedule test drives
• Arrange international shipping and delivery options
• Obtain financing pre-approval regardless of location
• Receive multilingual customer support through virtual assistants and representatives
• Participate in virtual vehicle demonstrations and consultations

This global service access ensures that Hendrick Automotive Group remains competitive in today’s interconnected marketplace.

FAQs

Q1: What are the operating hours for Hendrick Automotive Group Charlotte HQ Support?

The support center operates Monday through Saturday from 8:00 AM to 7:00 PM EST. Roadside assistance and emergency support lines are available 24/7.

Q2: Can I book a service appointment through the customer care number?

Yes, you can schedule vehicle service appointments by calling the Parts & Service Support toll-free number or using the online booking system.

Q3: Is financing available for international customers?

Hendrick Automotive Group offers financing options primarily within the U.S. However, international customers may consult with the finance department for potential solutions or referrals.

Q4: How do I report an issue with my purchased vehicle?

Contact the customer care toll-free number or visit your nearest Hendrick dealership for assistance with any vehicle-related concerns.

Q5: Does Hendrick Automotive Group offer roadside assistance?

Yes, 24/7 roadside assistance is provided for eligible vehicles purchased through Hendrick dealerships. Contact the dedicated helpline for immediate help.

Conclusion

Hendrick Automotive Group Charlotte HQ Support exemplifies excellence in automotive customer care through its comprehensive support services, toll-free accessibility, and commitment to customer satisfaction. Whether you are a prospective buyer, a current vehicle owner, or a business partner, the Charlotte HQ team provides personalized, efficient, and reliable assistance. With a robust global presence and a dedication to innovation, Hendrick Automotive Group continues to lead the automotive retail industry while maintaining a strong focus on community values and customer relationships.